Terms & Conditions
Effective Date: 30 June 2025
Company Name: IT-UK Tech Team
Business Address: 6 Chiltern Business Centre, 63-65 Woodside Road, Amersham, HP6 6AA, United Kingdom
1. General Terms
These Terms & Conditions govern the provision of all goods and services offered by IT-UK Tech Team. By engaging our services or purchasing goods, the customer (hereinafter referred to as “you” or “the client”) agrees to be bound by these terms in full, without exception. No variation shall apply unless agreed in writing by a director of IT-UK Tech Team.
2. Booking & Appointments
All services are strictly by appointment only.
Appointments will not be confirmed until a non-refundable assessment fee is paid in full.
Clients arriving late may forfeit their appointment slot and may need to rebook.
Appointments missed without 24 hours’ notice are subject to a 100% cancellation charge.
3. Diagnostic / Assessment Fee
A mandatory non-refundable diagnostic or assessment fee is required upon check-in of any device or system.
This fee does not guarantee repair and covers only the initial inspection, testing, or evaluation.
If additional work is approved following diagnostics, the fee may be deducted from the total cost at our discretion.
4. Down Payment Requirement
No service will commence until a minimum 50% down payment is received.
The remaining balance is payable immediately upon service completion, before release of any goods, equipment, data, or software.
Failure to pay the balance will result in withholding of items or data until full payment is cleared.
5. Pricing & Quotations
All quotes are valid for 7 days only and are subject to revision after that period.
Prices are exclusive of VAT unless otherwise stated.
Verbal estimates are not binding and are subject to written confirmation.
All payments must be made in GBP via approved payment methods.
6. Goods & Parts
Any goods, parts, or components ordered specifically for your job are non-returnable and non-refundable once ordered.
Title to all goods remains with IT-UK Tech Team until full payment has been received.
Goods uncollected after 30 calendar days from service completion or notification will be considered abandoned and may be disposed of or sold to recover costs.
7. Warranty & Limitation of Liability
Repairs and services come with a 30-day limited warranty covering only the specific work performed.
Warranty does not cover:
User damage, misuse, malware, or accidents
Issues unrelated to original repair
Subsequent faults, updates, or configuration changes
We accept no liability for data loss, and clients are strongly advised to back up all data before check-in. Data backup services are available on request.
8. Data Handling & Privacy
All data and devices are handled in accordance with our [Privacy Policy].
Any request for data recovery, backup, or transfer must be explicitly agreed in writing.
We are not liable for lost data, corrupted files, or unauthorised access caused by malware or external breach.
9. Refusal of Service
We reserve the right to refuse service to any customer for any reason including but not limited to:
Abusive or threatening behaviour
Suspicion of illegal activity
Refusal to comply with our payment or service policies
10. Customer Responsibility
You are solely responsible for:
Providing accurate and complete information about the device or issue
Ensuring data is backed up prior to service
Collecting your device or goods promptly upon completion
Failure to provide access credentials (e.g., passwords, encryption keys) may prevent us from completing the service, and charges will still apply.
11. Returns, Refunds & Cancellations
No refunds will be issued for:
Diagnostic/assessment fees
Services already rendered
Parts or custom-ordered items
Cancellation of work must be made in writing. If work has commenced, partial charges will still apply.
Refunds, if approved in exceptional cases, are at the sole discretion of IT-UK Tech Team management.
12. Governing Law & Jurisdiction
These terms are governed by and interpreted in accordance with the laws of England and Wales. All disputes will be handled exclusively in the courts of that jurisdiction.
13. Amendments
IT-UK Tech Team reserves the right to amend these Terms & Conditions at any time. The latest version will be available on request and on our website. Continued use of our services after any such changes constitutes your acceptance of the updated terms.
Contact Information
IT-UK Tech Team
📍 6 Chiltern Business Centre, Woodside Road, Amersham HP6 6AA
📞 +44 (0)1494 209 527
📧 info@ituktechteam.co.uk
✅ Terms of Service – Digital Banking Help (IT-UK Tech Team)
1. Purpose of Service
IT-UK Tech Team provides digital assistance and technical support to help individuals use online banking platforms, mobile banking apps, digital wallets, and related financial technology tools.
2. Scope of Service
We assist with:
Setting up and navigating banking apps or websites
Accessing and downloading bank statements
Installing and configuring security features
General digital literacy training, especially for seniors
Support with mobile wallets and online payment tools (e.g., PayPal, Google Pay, Apple Pay)
3. Important Limitations
We do not provide any form of financial advice.
We do not manage, transfer, or access client funds.
We do not act on behalf of any bank, financial institution, or third-party service provider.
We are not affiliated with any bank or financial service.
4. Client Responsibility
All financial decisions and transactions are the sole responsibility of the client. IT-UK Tech Team is not responsible for any banking errors, unauthorised transactions, or losses resulting from digital banking use.
5. Data Privacy
We do not store or record banking login details, card numbers, or personal financial information. Clients must never share PINs, passwords, or security answers with our team.
6. Service Availability
Our services are provided on an appointment-only basis. We reserve the right to decline assistance if the request falls under financial advice or regulated activities.
⚠️ Disclaimer
IT-UK Tech Team is a technology support provider. We do not offer regulated financial services and are not authorised or regulated by the Financial Conduct Authority (FCA).
Our digital banking support is limited to technical and educational assistance only. We do not provide advice or recommendations on financial products, bank accounts, loans, credit cards, or investments.
By using our services, you acknowledge and accept these terms.